Manage a portfolio of large enterprise customer accounts, owning renewals, expansions, and at-risk accounts.
Build trusted relationships with executive sponsors and lead complex multi-stakeholder deployments from kick-off to launch.
Own quarterly strategic goals, write deployment playbooks for net-new use cases, and drive growth opportunities across agencies.
Civic Roundtable is an AI-powered government operations platform that helps public servants coordinate across agencies to solve complex challenges like homelessness and emergency response. Trusted by 4,000+ organizations across all 50 states, it emerged from Harvard Innovation Labs and is backed by General Catalyst, with a culture focused on mission-driven work and innovation.
Lead complex enterprise customer implementations and drive adoption of the PackageX platform.
Manage implementation timelines, risks, and dependencies while coordinating across customer and internal teams.
Capture measurable value, ROI, and customer evidence while building playbooks for post-sales execution.
PackageX is building the Physical Logistics Execution Platform for enterprise teams using Vision AI, workflow automation, and integrations. It operates as a fast-moving startup focused on execution, verification, and evidence.
Lead and coach 4-7 pooled CSMs to deliver measurable value across a large customer portfolio.
Build repeatable plays and operating standards for coverage, retention, and risk detection at scale.
Partner with Sales and Renewals to drive adoption, expansion, and excellence using data and automation.
We provide an Intelligent Network Operations platform that automates and simplifies how companies manage, secure, and optimize their networks. With teams globally, we build a workplace culture that values collaboration and integrity as much as innovation, and we are a Great Place to Work.
Drive account enablement plans to increase adoption and expansion, targeting usage growth from 20% to 70%+ within 90 days.
Lead workshops and 1:1 sessions to educate non-technical users and guide them in building custom AI assistants.
Establish enablement playbooks, partner certification programs, and technical setup guidance to scale customer success.
Liminal is an AI security, governance, and enablement platform that helps regulated enterprises safely leverage generative AI with data protection and observability. It is a fast-paced startup with a culture of kindness, curiosity, and ownership.
Lead Hello Heart's strategic accounts with end-to-end ownership of client lifecycle for Fortune 500 clients, including adoption, retention, and growth.
Build C-Suite relationships, influence senior stakeholders, and present the Hello Heart value proposition.
Own renewals, revenue retention, and growth while using AI tools to improve productivity and workflows.
Hello Heart is an AI company focused exclusively on heart health, building a platform that predicts and prevents cardiac events before they happen. They serve over 80% of large U.S. health plans and hundreds of employers, with a positive, diverse, and supportive culture.
Drive onboarding success for mid-market hotels, serving as a trusted advisor and strategic partner throughout implementation.
Guide customers through setup, training, adoption, and optimization of the Cloudbeds platform, balancing hospitality expertise with technical proficiency.
Collaborate with cross-functional partners to ensure seamless onboarding and long-term customer success.
Cloudbeds provides a unified hospitality platform that powers hotels across 150 countries, transforming operations and commercial strategy. The company is a fully remote team of over 650 members across 40+ countries, known for innovation and an inclusive culture.
Own the technical customer relationship for strategic Enterprise and Commercial accounts as a trusted advisor.
Develop and execute tailored Customer Success Plans that align technical adoption with business outcomes.
Conduct health assessments, recovery readiness reviews, and executive business updates to drive value.
Veeam is a data and AI trust company that helps organizations secure, understand, and make resilient their data and AI, specializing in data resilience and security posture management. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers and fosters a fearless, growing culture.
Own the full customer lifecycle for assigned Small and Medium Enterprise customers, including onboarding, adoption, expansion, and renewal.
Build rapport with decision makers to drive product adoption and deliver data-based business reviews to senior HR executives.
Collaborate across teams and support sales with finalist calls and customer references as needed.
Spring Health is a global mental health company building an AI-native platform to deliver personalized support across coaching, therapy, medication management, and specialty care. The company reaches more than 170 million people and fosters a culture of using AI tools thoughtfully while supporting employee well-being.
Own day-to-day relationships with UK-based customers as the primary point of contact for onboarding, setup, and support.
Guide clients through onboarding and early use-case design, ensuring they get real value from the platform.
Coordinate with US product and engineering teams on feedback, account health, and timezone handoffs.
Farsight is an agentic AI platform for financial services that helps investment banks and private equity firms automate complex workflows. The company is partnered with S&P Global and has a team from Evercore, General Atlantic, Amazon, and Hugging Face.
Own a portfolio of client accounts post-sale as their primary point of contact.
Drive product adoption and engagement across large user bases using usage analytics.
Run performance reviews, lead QBRs, and identify expansion opportunities.
Aveni is an award-winning AI technology company that builds agentic systems using NLP and LLMs to automate and innovate for the financial services industry. It is a high-growth scale-up with a remote-first, collaborative culture focused on shared success.