Serve as the main point of contact for a portfolio of customers, ensuring they successfully utilize our platform to achieve their business goals. Lead customer implementations of our products through workflow discovery, workflow design, and change management plans for go-live. Monitor usage data and proactively reach out to customers to encourage deeper product engagement.
As a SMB Client Success Manager, you will be responsible for helping Wealth.com clients achieve expected outcomes. This role involves maintaining and growing relationships with small to medium-sized clients, ensuring satisfaction, driving revenue growth, and identifying opportunities for expansion and cross-selling in a B2B2C customer model.
We’re looking for a strategic and experienced Enterprise Customer Success Manager to join our Customer Success team at CaptivateIQ. In this role, you will be the trusted advisor to our largest and most complex customers (2,000+ employees), driving value realization, retention, and growth. As an Enterprise CSM, you’ll own the full customer lifecycle — from onboarding and adoption through renewal and expansion.
In this role, you'll engineer long-term value by developing a deep understanding of client business priorities, goals, and risks while crafting business-aligned success plans that drive maturity and ROI. You will connect the dots between product capabilities and district needs, presenting bold but grounded paths forward and proving and growing value through data and storytelling.
This is a part-time Customer Success contractor role to support a scaling team. You'll support the team with high volumes of customers requests in our pooled model and provide capacity coverage for team members on periods of leave. Advise on Customer.io strategy and best practices and facilitate topic-focused onboarding calls and one-off support sessions as needed.
Drive the success of Procore’s General Contractor customers as a Senior Customer Success Engineer, serving as the product champion and subject matter expert. Help customers adopt Procore and realize business performance gains, recommending how to maximize the value of their Procore technology. Collaborate with Sales, PS, Support, Product and Marketing to provide leading-edge technology.
This VP of Customer Experience role at Appcues will lead the Customer Success and Support organization, focusing on elevating customer service, owning Gross Revenue Retention, managing a team of 15, and ensuring customers achieve measurable ROI through scalable systems and processes.
As a Senior Customer Success Manager, you’ll lead a book of mid-market accounts, act as a senior post-sale escalation point, and contribute to process and customer success strategy improvements. This role involves building strong relationships with customers and partners, advising them on adoption strategies, and uncovering upsell opportunities. You will also provide product education, manage customer relationships, and advocate for customer needs within HealthJoy.
As the face and voice of Deel for our clients, both internally and externally, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. Serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues. Be an internal advocate for clients with Deel by championing new products and capabilities.
Customer Success Managers ensure Trimble Transportation customers have an incredible experience while achieving their desired objectives by building thriving partnerships with clients, aligning customer business goals to an approach that maximizes value realization from Trimble Transportation products and solutions. This role ensures high customer satisfaction levels, successful engagement with products, increased retention and growth.